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Contributor
Posts: 10
Registered: ‎11-24-2010
My Device: bold 9700
My Carrier: Orange

BBM over network. STILL DOWN

When sending BBM over network (EE uk) all I have is a red clock. This has been doing this since Monday last week. Come on BB sort yourselves out. EE say they have raised loads of tickets re this issue. its not just ee. over other networks as well it would seem. 

 

BB Europe say they have not got an issues at present. 

 

Who is telling the truth? 

Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM over network. STILL DOWN

I've been chatting off and on all week with friends in Europe, first I've heard of any anthing being down.

 

Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

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Contributor
Posts: 10
Registered: ‎11-24-2010
My Device: bold 9700
My Carrier: Orange

Re: BBM over network. STILL DOWN

I have done all that and been on the phone everyday to EE blackberry level 2 support. They are saying that they are handling numerous calls re thia issue. Have done reboots and battery pulls and even new aim card with EE.
Contributor
Posts: 10
Registered: ‎11-24-2010
My Device: bold 9700
My Carrier: Orange

Re: BBM over network. STILL DOWN

Hii. Done as recommended. No joy. No BlackBerry Icon by signal bar. Do get it when over wifi.
Contributor
Posts: 10
Registered: ‎11-24-2010
My Device: bold 9700
My Carrier: Orange

Re: BBM over network. STILL DOWN

Also get a 'unable to connect to blackberry protect server' error message
Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM over network. STILL DOWN

that's why I find that response from EE so strange... oddly enough one of the contacts I am chatting with is on EE, at this very time. On BBM. Nothing down for him.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 10
Registered: ‎11-24-2010
My Device: bold 9700
My Carrier: Orange

Re: BBM over network. STILL DOWN

Yea it seems to be random people. Called them everyday for last week and a halfo
Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM over network. STILL DOWN

The network doesn't just go down randomly for people.

 

Could be a local tower (or mast as y'all call it?), local data or an account issue on your end.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 10
Registered: ‎11-24-2010
My Device: bold 9700
My Carrier: Orange

Re: BBM over network. STILL DOWN

Ok thanks will ask them to check
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Contributor
Posts: 10
Registered: ‎11-24-2010
My Device: bold 9700
My Carrier: Orange

Re: BBM over network. STILL DOWN

Called EE this morning and they have now said they have a BBM outage in some areas over their network. They are working on the problem with BlackBerry. Thanks for help.