06-07-2013 04:38 PM
So, this will be a rather long posting, as I have been trying other avenues to correct.
Haven't tried to use until recently, so I really don't know how long I've had this problem. I don't get a video button to push while in BBM. Also, when I go to BBWorld and My World list, click on BBM I get "Unavailable for this device" message. I went to AT&T's site and had the following conversation. Any help would be appreciated?
Thank you for your patience! Your AT&T Representative will be with you shortly.
Welcome! You are now chatting with 'Brian Baldock'
Brian Baldock: Hello Steve , I will be happy to help you with your BBM issue today.
Brian Baldock: I understand you are having trouble using bbm video chat and are unable to update the BBM app on the phone?
Brian Baldock: Ok, in a situation like this I would recommend contacting Black berry for help troubleshooting the issue, as Att has limited support for their BBM applicatoin. Blackberry can be contacted at 1-877-255-2377
steve: I understand that it's not a BBRY problem and that it's ATT that's blocking my abilities here.
Brian Baldock: I show that video calling is enabled on your line, and we wouldn't have a way of blocking you from updating an app thru blackberry
Brian Baldock: But What exactly is the error you get when you try to use video chat?
Brian Baldock: Are you still in this chat session with me?
steve: I don't receive an error while in BBM, but it doesn't show the video chat button. When in BBWorld, and attempting to update BBM, I get "Unavailable for this device". That is usally the message, received, when ATT or any other company is blocking some type of service.
steve: Maybe you can explain this? What are the differences between the $65 DataPro 5GB plan and the $50 plan. The same question on the two 3GB plans? One is $45 and one is $30??
Brian Baldock: Ok, then you need to contact blackberry , to see what can be done to get the update, as again we do not block particular apps from updating.
Brian Baldock: Sure, the differences is the higher cost plans are enterprise data packages, for access to emails on exchange servers.
Brian Baldock: What other questions or concerns can I assist you with?
steve: Nothing, thanks for your help, but I know that the companies do block things, like I am not able to turn off 3g, yet other companies do allow this in their versions of os's.
Brian Baldock: You're welcome Steve, have a good weekend
06-07-2013 05:09 PM
06-07-2013 07:34 PM
Yes, only on wifi.
Believe me, I know how to use it. Why the message on BBWorld "Unavailable for this device"?? I can only assume it's ATT blocking, but look at the conversation. Maybe he just doesn't know what he's talking about?