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New Member
Posts: 1
Registered: ‎12-29-2013
My Device: Z10
My Carrier: verizon

BBM video chat not connecting to contacts and phone app

I recently purchased the Z10 for my mother. I haven't had any issues with my phone thus far. Which I've had now for several months. My main reason for getting my mother the same phone is so we're able to BBM video chat and screen share if she forgets how to use the phone. I got the phone connected and everything seemed to work well. Until I realized my phone contacts and phone app isn't recognizing BBM video chat. My mother's contact and phone app adds BBM video chat. Mine just won't do it. I've tried everything and every option I can think of. Does anyone know how to get BBM video chat to show up in the contacts and phone app after both phones have been connected through BBM successfully? One phone shows BBM video chat in contacts and the phone app the other doesn't. Help!!!