Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Regular Contributor
Posts: 69
Registered: ‎01-04-2013
My Device: Torch 9800
My Carrier: Bell Canada

Black screen on lock screen swipe up gesture (10.2)

I've just noticed when I swipe up to unlock the phone where there was previously an app running, the portion of the screen below my finger is black. 


This seems to happen when apps were left running in full screen prior to the phone display going to sleep.  It functions normally when the active frame page or icon pages are open.  Also works OK if the hub was left open.



Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Black screen on lock screen swipe up gesture (10.2)

Hey ssbtech,

Thanks for the post.


Which BlackBerry 10 smartphone are you using?  Also what version of 10.2 are you running? Go to Settings>About.


I look forward to your reply so I can investigate to see if it is just for one bundle of a specific smartphone.





Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp

Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!