11-09-2013 02:28 AM
11-09-2013 10:12 AM - edited 11-09-2013 10:14 AM
You cannot downgrade.
You can reset your phone to factory settings if you wish to see if it corrects your issue. Resetting to factory settings will wipe out all your data so you should save it first. To save all your stuff download and install BlackBerry Link on your computer from the link below. Resetting will not back-up the OS on your phone. Once you have downloaded and installed BlackBerry Link connect your phone to your computer and save your stuff. Once saved disconnect your phone from the computer.
To reset your phone: tap the Settings App, scroll down and tap Security and Privacy, tap Security Wipe, tap the blank box and enter blackberry.
Once Wiped reconnect your phone to your computer and install your stuff.
02-05-2014 04:49 AM
I also have multiple problems :
upgraded to 10.2 and problems :
Q10 reboots itself
impossible to send new mail (reply works)
after shutdown, has to rebuild the mail completely
Any way to solve?