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New Member
Posts: 2
Registered: ‎02-07-2013
My Device: Z10
My Carrier: 5193502102

BlackBerry 10 does not remember active sync password after short duration

We just synced our first BlackBerry Z10 to our Exchange 2003 server via active sync. It works, however, after a short duration (15 minutes or so) the device prompts for the active sync password again. As you can imagine, this gets pretty annoying. For example: If we leave the device sit for about 15 minutes, then goto check mail, we're prompted for a device password (which is fine) but then after unlocking the device, we're prompted to enter the user's domain password for active sync to work again.

Anyone experiencing this issue with OS10?

New Member
Posts: 2
Registered: ‎02-07-2013
My Device: Z10
My Carrier: 5193502102

Re: BlackBerry 10 does not remember active sync password after short duration

[ Edited ]

Solved.

The issue was with a timeout on forms based authentication which incidentally affects active sync. We use an ISA server so I had to change the timeout on that instead of the Exchange server.

 

Sources:

  1. http://social.technet.microsoft.com/Forums/en-US/Forefrontedgegeneral/thread/6999b88e-ada4-45c5-ad33...
  2. http://technet.microsoft.com/en-us/library/bb838903.aspx