Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Posts: 327
Registered: ‎12-13-2010
My Device: Bold 9900/Z10 Special Edition
My Carrier: Rogers

BlackBerry Hub does not dismiss system-wide notifications upon viewing. (Bug)

Please Devs, this is a serious problem in the BB10 software and it would be a step towards being at par to have this simple issue non-existent! Vote for its change at:



When a call is missed, or a facebook notification is received by facebook (among other results including text messages): if you view the notification in BlackBerry Hub it is not dismissed by the Phone app or the Facebook app, therefore not being dismissed by the lock screen where notifications show up for such things. You will have to open the phone app and/or the Facebook app to fully dismiss the notification...This is a duplicated action; very counter-intuitive.


Reproduce: Miss a Call: Click Dismiss: open Hub and view "Calls" page: swipe back to main screen: notice the lack of Splat on the phone app: lock phone, click top lock button or perform a half-swipe to show the lock screen, notice the notification is still there whereas it is not on the phone app as a splat but is in fact still showing as one new event on the BlackBerry Hub Peek of the options - it will show a "1" on the peek even though it is not in bold font on the actual calls page and has no notification in the phone app.


Expected Results: Viewing a notification for anything in BlackBerry Hub SHOULD dismiss ALL notifications SYSTEM-WIDE.


Acutal Results: Viewing a notification FOR ANYTHING in BlackBerry Hub DOES NOT dismiss the notifications System-wide.


The same results happen when you have any other Hub notifications that have Apps of their own on the phone. This issue needs to be fixed, there is no reason for BlackBerry the leader in smartphones to have this serious display ot counter-intuitive functionality where you need to dismiss something TWICE in order for it to be fully dismissed.


CEO/Lead Developer - Tensioncore™ Design Studios
http://tncr.ws/ - ShortenThis!™ for Blackberry Playbook | ShortenThis!™ for BlackBerry® 10
The Periodical Toe A highly informative Table of Elements
DrawThis! A fun drawing app for the BlackBerry® PlayBook™!
http://www.tensioncore.com/ - Tensioncore™ Web Hosting
Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: BlackBerry Hub does not dismiss system-wide notifications upon viewing. (Bug)

seems like I am not authorized to view that link.
Why do you post it here?

The search box on top-right of this page is your true friend, and the public Knowledge Base too: