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New Contributor
Posts: 5
Registered: ‎07-18-2012
My Device: Bold 9900
My Carrier: Telenor Pakistan

Re: BlackBerry Z10 Camera not working ... problem

Close the camera application and give a gentle tap on camera with your nail it might start working. Though it's not a right way but try this.
Br,

Ijaz Ali
Blackberry Support Specialist (Certified)
Emitac Mobile Solutions LLC.
Cellular: +92 (345) 8482 038
PIN: 2904C17A
New Contributor
Posts: 7
Registered: ‎06-15-2011
My Device: Blackberry Z10
My Carrier: Vodafone

Re: BlackBerry Z10 Camera not working ... problem

Doesn't work Smiley Sad
New Contributor
Posts: 7
Registered: ‎06-15-2011
My Device: Blackberry Z10
My Carrier: Vodafone

Re: BlackBerry Z10 Camera not working ... problem

You mean camera icon? Or camera lens?
New Contributor
Posts: 5
Registered: ‎07-18-2012
My Device: Bold 9900
My Carrier: Telenor Pakistan

Re: BlackBerry Z10 Camera not working ... problem

Oh sorry! Same issue with my Z10 but after doing this weird technique it starts working. Well my Z10's camera not failing everytimes but once in a blue moon.
Br,

Ijaz Ali
Blackberry Support Specialist (Certified)
Emitac Mobile Solutions LLC.
Cellular: +92 (345) 8482 038
PIN: 2904C17A
New Member
Posts: 3
Registered: ‎03-13-2013
My Device: z10
My Carrier: Alfa

Re: BlackBerry Z10 Camera not working ... problem

Hello,
I have purchased a BlackBerry z10 black color from the BlackBerry store
5 days later I found out that the camera is not working properly. I contacted the reseller who told me they will only fix it and not replace the phone. I refused and kept the phone as it is. Today a friend of mine told me he was in the UK and he was told that there is a recall for that phone. I am a BlackBerry user ever since the service was introduced in Lebanon and uae. I am very disappointed in the level of service we have in the BlackBerry stores in Lebanon. Is there a way you can give me and all BlackBerry users in lebanon our rights  by forcing your representative to exchange our devices whenever there is a recall? Btw they are selling the q10 for 1000 usd 
Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: BlackBerry Z10 Camera not working ... problem

in what store did you buy your Z10? If there is a contract, you can read it, and there will be a paragraph about how defective products are handled.



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
New Contributor
Posts: 7
Registered: ‎03-04-2013
My Device: Z10

Re: BlackBerry Z10 Camera not working ... Problem

Hi Guys ... The update from me is that I have managed to contact the Customer Care of Carrefour in Dubai and they have asked me to send the phone to them. But the most wired thing is that they have asked me to send the phone with some person.

 

Do they expect me to send a person all the way from India carrying the the Phone to get it inspected by Carrefour Staff???

 

Luckily I have a few friends in Dubai and I have sent the Phone to them and they will take it to the Carrefour Store.

 

This is just so pathetic, the worst support I have ever seen.

 

Still, I am keeping my fingers crossed and I hope that they replace the phone.

New Contributor
Posts: 3
Registered: ‎06-19-2013
My Device: Z10
My Carrier: Optus

Re: BlackBerry Z10 Camera not working ... problem

Hi I have a blackberry Z10 I purchased in Australia but my front facing camera is jot working. All options come up hut screen is black. When switch to rear camera it works fine. Any suggestions?
Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: BlackBerry Z10 Camera not working ... problem

reboot your device, or find someone that will go to australia soon.
perhaps a hardware failure.



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
New Contributor
Posts: 3
Registered: ‎06-19-2013
My Device: Z10
My Carrier: Optus

Re: BlackBerry Z10 Camera not working ... problem

I am in Australia currently so I am going to take it back and see if u can have an exchange under warranty. If not I'll use my insurance. No point having a camera that doesn't work.