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New Contributor
Posts: 2
Registered: ‎11-07-2013
My Device: Z10
My Carrier: Turkcell

BlackBerry web browser settings don't show up after OS 10.2.0.424

BlackBerry web browser settings don't show up after OS 10.2.0.424, although I click the right button on browser. I see even a stop sign in the place of these three points ( button on right bottom side). I couldn't load more than 3 webpages on browser also, it freezes every time and I am forced to close the browser to fix it.
Forums Veteran I
Posts: 1,844
Registered: ‎07-01-2013
My Device: BlackBerry Passport SIlver Edition (OS10.3.2876)
My Carrier: Movilnet

Re: BlackBerry web browser settings don't show up after OS 10.2.0.424

Hi Asever

 

Welcome to http://supportforums.blackberry.com

 

I tried to restart the Blackberry to see if the changes take effect
Then open your browser and let us know if you still have problems.

 

If your problem evidences the persistence applies a hard reset
While pressing the volume button with more and less power button for 30seconds.


BBM Channels  PIN: C0007093A
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New Contributor
Posts: 2
Registered: ‎11-07-2013
My Device: Z10
My Carrier: Turkcell

Re: BlackBerry web browser settings don't show up after OS 10.2.0.424

Unfortunately I tried restart and reset several times, but they didn't work. You didn't receive any complains about this web browser issue i experince, because I searched from internet and I did not find anything like that. I can not even see add bookmark, make homepage tabs etc., so like I wrote before right click is useless on my BlackBerry web browser.
Forums Veteran I
Posts: 1,844
Registered: ‎07-01-2013
My Device: BlackBerry Passport SIlver Edition (OS10.3.2876)
My Carrier: Movilnet

Re: BlackBerry web browser settings don't show up after OS 10.2.0.424

Hi Asever

 

I recommend making a backup with BBLINK

Following this make a reload of the BlackBerry OS Link
And after the reload again upgrade to the latest official version

To see if your problem is finally solved this.


BBM Channels  PIN: C0007093A
Do not forget to give LIKE   Like Those people who help you and advise you about your doubts. Accept as Solution