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New Contributor
Posts: 2
Registered: ‎03-26-2013
My Device: BlackBerry Z10
My Carrier: Optus
Accepted Solution

Blackberry 10 OS software update

My blackberry Z10 is currently running on 10.0.9.348. And I'm trying to install whatsapp which requires at least 10.0.10 or higher. The problem is I cannot update the software and everytime I check for software updates I get a massage saying that I have the latest software.

 

What should I do to update the software? 

 

Thanks.

Hall of Famer III
Posts: 57,533
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry 10 OS software update

Hi and Welcome to the Community!

 

Each carrier controls the updates for their users...yours simply has not updated yet. There are tricks to attempt to force it, but they come with the usual cautions -- some reports exist of users doing this "force" and rendering their BB inoperable on their home carrier network (radio file changes and such, that are not compatible). But, if you wish to make the attempt, here are the tricks:

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Developer
Posts: 38
Registered: ‎04-02-2012
My Device: blackberry bold 9900 ( I am a blackberry application developer)
My Carrier: Vodafone India

Re: Blackberry 10 OS software update

Why can't you delete the new software and install it again.

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Hall of Famer III
Posts: 57,533
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry 10 OS software update


NdotIndia wrote:

Why can't you delete the new software and install it again.


Hello,

 

I don't quite understand what you are asking...but the basic answer is that things work the way they work, and we can't change that. But, again, I don't quite understand what you are asking.



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎03-26-2013
My Device: BlackBerry Z10
My Carrier: Optus

Re: Blackberry 10 OS software update

[ Edited ]

I'll give it a try, thanks sdgardne Smiley Happy

New Contributor
Posts: 5
Registered: ‎03-29-2013
My Device: z10
My Carrier: globacom

Re: Blackberry 10 OS software update

facing the same problem here...Nigeria