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New Contributor
Posts: 4
Registered: ‎04-21-2014
My Device: Blackberry Q10
My Carrier: Vodafone

Blackberry Professional email sync

Hello, 

 

My BB isn't allowing me to sync my professional email because it asks to speack with my boss and to ask him the pin. But he doesn't know what's necessary. In fact, he bought a new BB and it appears the same problem. 

 

Could you please help us?

 

Thank you very much.

 

Best regards, 

Natália C.

Posts: 94,163
Likes: 24,317
Solutions: 6,329
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Professional email sync

Did this just start? Has the mail been working correctly in the past on this Q10?

 

 

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New Contributor
Posts: 4
Registered: ‎04-21-2014
My Device: Blackberry Q10
My Carrier: Vodafone

Re: Blackberry Professional email sync

No. I never could sync. It doesn't allow me to do so.

New Contributor
Posts: 4
Registered: ‎04-21-2014
My Device: Blackberry Q10
My Carrier: Vodafone

Re: Blackberry Professional email sync

It specifically asks me to make sure that my enterprise activation code isn't out of date. I don't know how to do this (or how to get one).
Posts: 94,163
Likes: 24,317
Solutions: 6,329
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Professional email sync


nataliajpcarvalho wrote:
It specifically asks me to make sure that my enterprise activation code isn't out of date. I don't know how to do this (or how to get one).

Are you on a BES enterprise mail system?

 

 

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 4
Registered: ‎04-21-2014
My Device: Blackberry Q10
My Carrier: Vodafone

Re: Blackberry Professional email sync

Well, honestly, I don't know. How can I find it out? Or register in...