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Posts: 11
Registered: ‎03-25-2013
My Device: Z10
My Carrier: Celcom
Accepted Solution

Blackberry Protect

I activated Blackberry Protect on my Z10. On the BlackBerry Protect website I then tested the Play Sound. The Z10 successfully rings loudly and to my horror for non stop even when restarting the phone!!!

The only option was to deactivate the BlackBerry Protect on the Z10 and then silent the loud profile. However when the BlackBerry Protect is reactivated the loud ring comes on again non stop!!!

Has this rendered my Z10 unable to activate BlackBerry Protect anymore???

The BlackBerry Protect website has even no option to stop this now annoying Play Sound being activated.


Posts: 96,067
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Protect

I've done the same, and simply, the instructions at the "Play Sound" command do state:


"Make your device ring loudly for one minute and activate the Loud profile."

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