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Posts: 1
Registered: ‎06-23-2013
My Device: Blackberry Z10
My Carrier: O2

Blackberry Z10 OS Update

After performing the update, it has become stuck on "Step 2 of 2 - Installing 711KB of 341MB (0%)"

 

 

I've tried to carrry on the installation by connecting it to the computer and updating from there but it only ends up returning with a 'fatal error'.

 

I have not touched the device since the update, it has been constantly connected to the charger and left alone.