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Posts: 94,168
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Z10 OS Upgrade + BBM Status Problems


rezinprince wrote:

Hey dude...


You need to call excelcom technical support. If they cannot rectify the issue, ask them to ESCALATE the issue to BlackBerry technical support.

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Posts: 3
Registered: ‎05-01-2013
My Device: z10
My Carrier: excelcom

Re: Blackberry Z10 OS Upgrade + BBM Status Problems

Hey dude,

 

Here is the situation and hopefully your developer team want to help the blackberry10 customers.

 

My testing so far is this will occur when the BBM6 in the BB10 BBM contact list.

 

Note:

I can't get the status not for all contacts, but for some off them. And their blackberry gadget so far is gemini and onyx. Until now this problem is still occur. no matter how much waiting time i spent as long as i don't re-invite, i can't get the updates.

Posts: 94,168
Likes: 24,317
Solutions: 6,329
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Z10 OS Upgrade + BBM Status Problems

Sheeze..

 

I don't have a developer team.

 

This is a user-to-user community support forum. We are not RIM employees, but volunteers who enjoy assisting other users. RIM personnel rarely comment on queries posted here. You would have noticed this in the message upon registration.

 

We are users just like you. If you cannot get an issues resolved here (and you haven't) then call your mobile provider technical support.

 

Good luck.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Member
Posts: 1
Registered: ‎05-23-2013
My Device: z10
My Carrier: used

Re: Blackberry Z10 OS Upgrade + BBM Status Problems

Hello..after the last update for z10 I cant change my status it freeze...i back up every thing then wipe then restore....still the same