Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Reply
New Contributor
Posts: 5
Registered: ‎07-14-2013
My Device: Z10
My Carrier: Saudi Telecom Company

Blackberry Z10: Stuck at "Essential Gestures" setup screen

I made a security wipe and after it reloaded, It got to "Essential Gestures" screen and stuck there.

The screen can't slide up or left or right. It only work when slide down from top to make an emergency call.

 

Failed Attempt:

1. battery pull - FAILED

2. reload device with bblink - FAILED

 

 

What should I do? Getting frustrated... !

Highlighted
New Contributor
Posts: 5
Registered: ‎07-14-2013
My Device: Z10
My Carrier: Saudi Telecom Company

Re: Blackberry Z10: Stuck at "Essential Gestures" setup screen

Any update? Much Appreciated!

New Member
Posts: 3
Registered: ‎01-10-2015
My Device: Z10
My Carrier: verizon

Re: Blackberry Z10: Stuck at "Essential Gestures" setup screen

z10 is stuck also have you ever found a solution?

\

New Contributor
Posts: 3
Registered: ‎09-01-2016
My Device: Blaberry Z10
My Carrier: Vodacom

Re: Blackberry Z10: Stuck at "Essential Gestures" setup screen

Me too, blackberry z10 is stuck also have you ever found a solution?
Super Contributor
Posts: 438
Registered: ‎08-05-2016
My Device: BlackBerry 10

Re: Blackberry Z10: Stuck at "Essential Gestures" setup screen


muykhan wrote:

I made a security wipe and after it reloaded, It got to "Essential Gestures" screen and stuck there.

The screen can't slide up or left or right. It only work when slide down from top to make an emergency call.

 

Failed Attempt:

1. battery pull - FAILED

2. reload device with bblink - FAILED

 

 

What should I do? Getting frustrated... !


If hard reset and reload has been performed on the device, it is a possible hardware issue. Did you experience any unresponsiveness of the screen before you wiped it?

New Member
Posts: 1
Registered: Wednesday
My Device: Z10
My Carrier: Unknown

Re: Blackberry Z10: Stuck at "Essential Gestures" setup screen

I am having the same issue, before I upgraded my bike z10, the drop down doesn't work, after upgrading, I got stuck at gesture....... I need help