06-01-2013 05:18 AM
Got my Q10 yesterday from work - I set it up and all was fine.
I have been charging all night, however when I try to turn on, I get the purple blackberry image that works it's way up to 100%, however, I can't get the phone to do anything when I have the blackberry logo on screen. If I touch the image it just say's 100%.
Bizarelly, when I charged all last night (with the new charger provided) it had an empty battery sign, and then a 'lighting' bolt image.
It's driving me nuts - just want to be able to use it. I have taken the battery out and in again, but this hasn't resolved it.
Anythiing you can suggest to help would be most welcome.
Thanks very mcuh in advance!
06-01-2013 08:55 AM
If I understand correctly, the BlackBerry logo appears as your phone is rebooting but then remains at 100% with nothing happening after that.
If that's the case, try plugging your phone in to your PC and opening BlackBerry Link. You might need an OS reload and Link will help you with that.
Give that a try and post back with your results.