01-31-2014 11:37 AM
02-03-2014 03:10 AM
02-03-2014 01:01 PM
02-03-2014 01:35 PM
You have to look at the conditions first - the error message all of my users were getting stated that their bluetooth has been disabled due to a poilcy.
We are on a O365 environment using Active sync to allow our BB10 devices to connect. So that powershell command is based on that environment.
If all of my conditions apply to you then your system administrator should be able to see the policy in powershell and be able to determine if bluetooth is allowed, denied, or HandsfreeOnly
02-03-2014 03:22 PM
My IT team also tells me that the handset policy is set to allow connection of Bluetooth devices. I also have a ticket open with Verizon, in the hope that this will help with getting BB's attention.
02-05-2014 07:59 AM
02-05-2014 08:37 AM
I called Blackberry yesterday referencing my case ID 27343869 and they said their development team is working on it but could not provide an ETA. They did take my phone number and said they would call with an update but I have not heard anything as of yet. I will check back with them tomorrow and advise. I continue to have to go through the complete bluetooth profile delete and pairing process each time I start my car. There was a reference on another thread covering the same issue.
The solution they suggest is "hand-free option is activated" (this option is available with a long press onto the BT connection and select the 'Detail' option).
This check box is not visible on my device. Perhaps it will work for others.
02-05-2014 09:40 AM
My experience with this issue is that it is happening on a brand new Z10 I purchased from Verizon. Yesterday, they told me that they're going to ship me a new handset to try. I am doubtful that this will result in success; but, when dealing with a carrier for support one has no alternative than to follow their own resolution process.
02-09-2014 09:57 PM
02-09-2014 09:59 PM