Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

New Member
Posts: 3
Registered: ‎03-19-2013
My Device: Z10
My Carrier: Zain

Camera doesn't work ! 3 hours old Blackberry Z10

I just bought my Z10 ! tried to use my camera and it doesnt work ! the screen turns to black and nothing is blocking my camera  ! WTH


I JUST BOUGHT THIS THING ! Blackberry I hope you aren't wasting my money

Posts: 95,783
Likes: 24,595
Solutions: 6,409
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 3 Hours old blackberry Z10 and the Camera doesn't work. help please

Akrumeta wrote:


Now I bought the Z10 to find that the camera doesn't work !? nothing is blocking my camera and when I press the Camera button the screen turns to black and nothing happens !

Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Posts: 26
Registered: ‎02-07-2013
My Device: Blackberry Z10

Re: Camera doesn't work ! 3 hours old Blackberry Z10

An other problem is which can cause issues is the memory card. If you transfered from an older phone, make sure it is emptied and format it. It solved my problems. The battery removal while on, i do not prefer, instead, push and hold the top button for a few second, press the restart when it appears on the screen.