02-26-2014 03:40 AM
After the 10.2.1 update i cannot acces my camera right from the remember app. The symbol is just greyed out. Restart and battery pull did not help. Does anyone have the same problem and found a solution?
Solved! Go to Solution.
02-26-2014 08:25 AM
02-26-2014 04:55 PM - edited 02-26-2014 04:56 PM
It is a personal device.
Yeah, I can access the camera normally and take pictures.
From other apps like WhatsApp, Evernote and more I can normally access the camera.
Everything works except accessing the camera from the remember app...
If I go to settings->software updates, it says I have the latest version. 10.2.1.537
02-26-2014 05:35 PM
I would recommend doing a Security wipe.
To perform a Security Wipe please follow the instructions below. Be sure and use BB Link to make a full backup before proceeding with the wipe:
Once the wipe is complete you can restore your backup. I recommend checking the Remember app before restoring your backup. Also, keep in mind that data in the backup may be the source of the original problem and restoring it may restore the problem, as well. To alleviate this I recommend not restoring the Settings portion of the backup.
04-11-2014 08:35 PM
04-14-2014 12:54 AM