02-27-2013 12:08 PM
02-28-2013 01:42 AM
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Follow the steps in this KB article to resolve the issue: www.blackberry.com/btsc/KB33628
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02-28-2013 01:58 AM
Make sure the phone is well charged up.
Start the process. Even if the phone appears to go blank, let it sit for more than ten minutes.
I am not sure, but I strongly believe this phone requires a SIM card with an account to start off with.
After it starts the download, it will install the WiFi part of the software and then the rest of the package. Then it will prompt you for the name and password so it can continue on WiFi. It will later prompt you for language, time zone, country, and then it will finish installing the OS.
03-01-2013 05:09 PM