11-19-2013 02:36 AM
I have the bb z10 I have been trying for months now to update my phone software, I keep getting notifications on my phone to update to version 10.1.0.4181 on blackberry link it says the lastest update is 10.2.0.484 but everytime I try via blackberry link I get an error, it gets to 40% and gives me an upate encounted an error message. Im running off a uncapped 10mb line speed so I dont think its my internet line, If I try updating via my phone it says its too big to run manually. Please help me, its getting rather frustrating now as Ive been trying for so long.
11-19-2013 02:42 AM
The Update is Allowed by the Service Provider to the devices. . If the Service Provider allows the Update in the Country of yours.. then you will be able to update the Device..
Settings -> Software Updates -> Check for Updates .
If it finds any update then you will be able to download it or else not. .
11-19-2013 02:52 AM
I have updated my device before, Ive had it since March this year and have run previous updates. Im just battling with this last one, Ive tried from two different internet lines with no luck. When I go to the updates you mentioned it says, 'You are connected to MTN, this software update is too large to be downloaded over this network. Please use wifi instead' I dont have wifi access thats why Im trying through blackberry link?
11-19-2013 03:18 AM
Please try the below procedure ...
This requires you have a a Windows PC computer.
When the installation has completed the BlackBerry will commence the boot process.
11-20-2013 08:09 AM
I have downloaded the bb link thats about 157mbs.
I tried doing what youve recommended here and still no luck, it gets about 50% of the way and gives me the same type of error, what if I backup my device and clear all the software and try this from scratch ?