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New Contributor
Posts: 2
Registered: ‎04-06-2013
My Device: Z10 Model
My Carrier: T-Mobile (unlocked)
Accepted Solution

Cant Update to the new version, still running 10.0.9.2372

Hello,

 

I want to know how to update my Z10, I buy an unlocked from UK, and I use T-Mobile service, I cant update via website, wifi, or blackberry link, when I try a message appears saying that there is currently no updates.

I would appreciate your help, thanks 

Posts: 95,102
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cant Update to the new version, still running 10.0.9.2372

Follow the directions in this link below, and make note of the first bullet especially.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 2
Registered: ‎04-06-2013
My Device: Z10 Model
My Carrier: T-Mobile (unlocked)

Re: Cant Update to the new version, still running 10.0.9.2372

The second option worked!!

 

Thanks a lot!

Posts: 95,102
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cant Update to the new version, still running 10.0.9.2372

Excellent. You're welcome.


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code