Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

New Contributor
Posts: 6
Registered: ‎02-06-2013
My Device: Z10, Playbook
My Carrier: O2

Contact name change + sms issue (Bug?)


Noticed something a little strange earlier. One of my contacts recently changed their surname, and I have subsequently amended this on my device. On doing so however, my sms chats with this person have vanished from the hub, both when displaying all items, or selecting sms only.

If however I go into the contacts app, select this person, and click the activity button, I can the the messages there. One thing to note here is that each individual message name stamp that appears at the top of each message bubble has the new name, but the contacts name which sits at the top of the screen at all times shows the old name.

Has anyone else noticed this? Should I be updating things a different way?

Running, as O2 are being impossibly slow at pushing out the update (as usual).

Many thanks