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Visitor
Posts: 1
Registered: ‎04-15-2013
My Device: Z10
My Carrier: O2 UK

Email sending problem with Z10?

I have many business email addresses set up on my Z10. One of my accounts will happily receive emails but when I try to send I get the message 'Message Status: Protocol layer was unable to send a message' 

Can anyone tell me what this could be? I have checked my settings and I appear to be replicating the successful settings in Outlook and on my PlayBook. 

Thanks.

Hall of Famer III
Posts: 57,612
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Email sending problem with Z10?

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB33736 "Protocol layer was unable to send a message" when replying to an email on the BlackBerry 10 smartphone
  • KB34009"MessageStatus: Protocol layer was unable to send a message" is displayed when sending email with an attachment on a BlackBerry 10 smartphone

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

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