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New Contributor
Posts: 7
Registered: ‎03-20-2013
My Device: Z10
My Carrier: MTN Nigeria

Error updatimg Z10 OS, stuck at 43%, pls HELP!!!

Today I tried to update my Z10 OS through the web and I found an available update, while the OS was downloading (update in progress) my internet connection was interrupted and it stopped downloading at 43%. SInce then I have been trying to restart the process and it keeps showing me error at 43%, the update process has been unable to exceed 43%. Whenever it gets to 43% it will show me error updating, try again. I have tried to update through the link and I keep getting error messages as well. Please is there anyone with any idea on how I may be able to solve this problem. My Z10 is functioning properly at the moment, may be this is worthy to mention.

Posts: 96,077
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Error updatimg Z10 OS, stuck at 43%, pls HELP!!!

I don't understand, the update is/was stuck at 43% or is working properly?

It's been several hours since your post, what is the status currently?



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New Contributor
Posts: 7
Registered: ‎03-20-2013
My Device: Z10
My Carrier: MTN Nigeria

Re: Error updatimg Z10 OS, stuck at 43%, pls HELP!!!

Each time I try to update through the web, I get notification that there is OS version 10.0.10.99 available for update and when I click update, a dialog box will spring up showing downloading (with percentage downloaded) and once it gets to 43 percent, an error notification will pop up telling to check my internet connect and try again later. No matter how many time I have tried, the downloading process has never passed 43%. Also I see new update notification on the link when I connect my device and when I click install, the installation process will commence and the stop immediately showing me that an error was encountered with the application loader and the process will stop. What do I do please?

Posts: 96,077
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Error updatimg Z10 OS, stuck at 43%, pls HELP!!!

At your settings > About, what OS release are you on now?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
Posts: 7
Registered: ‎03-20-2013
My Device: Z10
My Carrier: MTN Nigeria

Re: Error updatimg Z10 OS, stuck at 43%, pls HELP!!!

OS Version 10.0.9.2372

Posts: 96,077
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Error updatimg Z10 OS, stuck at 43%, pls HELP!!!

You're doing what I'd suggest already.

 

At this point, you should call MTN and ask/tell/demand that they escalate the issue to BlackBerry technical support. They will give you a incident number to track the issue.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code