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New Member
Posts: 2
Registered: ‎10-05-2013
My Device: Curve
My Carrier: Vodafone

HELP! Blackberry Curve has frozen on me, wont let me do anything!

I called Vodafone they said it needed updating, i updated it by connecting it to my laptop. That didnt work! I now have a phone that flashes telling me theres a message but has a frozen screen. I have tried taking the battery out, it didnt help at all.

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: HELP! Blackberry Curve has frozen on me, wont let me do anything!

When you removed the battery, was your phone turned on or off?  It has to be turned on for this to work.  I only ask this because usually a battery pull resolves this type of issue and if it doesn't we'll have to look at other options.

 

 

Cheers.  Smiley Happy


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New Member
Posts: 2
Registered: ‎10-05-2013
My Device: Curve
My Carrier: Vodafone

Re: HELP! Blackberry Curve has frozen on me, wont let me do anything!

Phone was on because i couldnt turn it off. Vodafone have now said i need to take it to one of their stores for repair Smiley Sad only had the phone 3 months

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Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: HELP! Blackberry Curve has frozen on me, wont let me do anything!

Before taking it in, see if you have any luck reloading the OS.  If BlackBerry Desktop Software will allow the process with your phone in its current state, it'll save you a trip to the store and the trouble of getting a replacement.

 

To do this, plug your phone in to your PC and open BlackBerry Desktop Software.  The first thing you'll want to do is a data backup.  Click Device at the top of the software then click Backup.  Once the backup has completed, click Device at the top then click Restore.  Choose the most recent restore point and load it.

 

If this does the trick, I saved you some aggravation and you're welcome.  If it doesn't, I guess that trip to the Vodafone store is inevitable.  If at all possible, try to do a data backup either way so you don't lose anything if you get another phone.

 

 

Cheers.  Smiley Happy


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.