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Contributor
Posts: 15
Registered: ‎02-25-2013
My Device: bbz10
My Carrier: Swisscom

Headphone notification and echo

Hello,

 

When using the headphone included with the bbz10 or my marshall one, 

 

1. I notice that we cannot hear any notification throug the headphone, neither call.

 

 

2. when speaking during a call, I can hear my own voice, and it like an echo for me. People say that they can hear this echo. It 'is normal ?

 

 

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Headphone notification and echo

Hey ReddoC,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

When did the issue start?  Did you do any recent updates to your BlackBerry Z10?

 

Also what version of BlackBerry 10 are you currently running?  This can be found under Settings>About.

 

If you decrease the volume, does it make a diference?

 

I look forward to your reply.

 

Cheers.

 

 


-ViciousFerret


 


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Contributor
Posts: 15
Registered: ‎02-25-2013
My Device: bbz10
My Carrier: Swisscom

Re: Headphone notification and echo

Hi just buy my z10 last saturday. The issues start as soon as I have tested my first communication with the headphone. I have immediatly hear my voice like echo. 

 

I run on version 10.0.10.90

 

decreasing the volume change nothing. Also I found the sound when doing a phone call very strong compare to mp3 music.

 

 

Contributor
Posts: 15
Registered: ‎02-25-2013
My Device: bbz10
My Carrier: Swisscom

Re: Headphone notification and echo

Just need to know if it's normal that

 

1. I hear my own voice when calling with a headphone ?

 

2. I don't hear the ring and notification in the headphone ?

 

Thank you