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New Contributor
Posts: 5
Registered: ‎12-14-2013
My Device: z10
My Carrier: Rogers

Help!!!!! I just lost four files on my device!

So I was trying to upload 4 video files from my videos folder in the File Manager to Dropbox. When they were moved to the dropbox folder, I tapped sync. However, I was getting an error message saying the files were too large to sync (even though they were only 350 mb each). So, I quit the app and tried again. However, when I returned to the Dropbox folder, the 4 video files were GONE. I couldn't find them there or in the videos folder. What do I do? Are they gone for good?

Guru III
Posts: 32,190
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Help!!!!! I just lost four files on my device!

dropbox has a recovery feature

 

for the phone memory if they are gone then there is no recovery

 

for SD card you can use a recovery program on a PC to get them back possibly

 




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