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New Member
Posts: 1
Registered: ‎07-27-2014
My Device: z10
My Carrier: student

Help fast

MY mobile balckberry z10 

I wriet My password error 10 time 

and nw my mobile give this link 

www.bberror.com/bb10-0015

what should i do 

i have all information about my devies  

what i do ...

Hall of Famer III
Posts: 58,158
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Help fast

Hi and Welcome to the Community!

 

That site includes a link to further instructions...did you go through to those? The information you need is there...you must reload your device OS, and the links within the one you posted include those instructions.

 

BTW -- the data on your device is gone. Hopefully you have a recent backup.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Contributor
Posts: 103
Registered: ‎07-28-2014
My Device: z10
My Carrier: rim

Re: Help fast

It says that you need to reload your operating system.Moreover all of your data has been lost .If you dont have any backup then it is gone forever.
Other wise you can visit the nearest customer care to fix your phone .