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Hall of Famer III
Posts: 57,542
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: How To OTA Sync BB10 and non-BES Outlook (Details)

[ Edited ]

Hello AustiniterTX

 

Thank you for your comments...they are exactly on target. However, this entire process is, quite naturally, intended for the user who is not as concerned as you with the issues you raise. Further, prior to BB10, OTA Contact/Calendar synchronization existed via BIS for a small subset of service providers. So, this really isn't anything "new"...rather, this process is simply a way to replicate, on BB10, that which existed for legacy devices.

 

As for the choice of service provider...I tested Google, Yahoo, and Outlook.com. At the time I tested, Outlook.com was the only one that could, for free, provide full bi-directional integration for both Calendar and Contacts. The other two could not do that (for free).

 

Each user must make their own choices as to the tradeoffs between convenience and security, and I thank you for your contribution to providing more information so that each can make their own decision.

 

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Contributor
Posts: 31
Registered: ‎04-17-2013
My Device: Z10; Q10; Bold 9900
My Carrier: Verizon; ATT

Re: How To OTA Sync BB10 and non-BES Outlook (Details)

YOU are a rock star!!!
New Contributor
Posts: 6
Registered: ‎04-28-2011
My Device: Torch 9810
My Carrier: att

Re: How To OTA Sync BB10 and non-BES Outlook (Details)

Very helpful thread, thank you! I have followed the procedure as carefully as possible, but now have multiple calendars on my desktop now sync with my z10 and only birthdays on Outlook.com online calendar??
Hall of Famer III
Posts: 57,542
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: How To OTA Sync BB10 and non-BES Outlook (Details)


Robunhoos wrote:
Very helpful thread, thank you! I have followed the procedure as carefully as possible, but now have multiple calendars on my desktop now sync with my z10 and only birthdays on Outlook.com online calendar??

Yikes! I can't tell what you did then. Maybe you should start over. Remove the OTA integration with the BB. Remove the hotmail connector. Get Outlook looking the way you want it, then re-do the process so that you only have one calendar in Outlook, synching to Outlook.com, which then syncs to the device.

 

From what you describe, you've got your Outlook desktop client synching with Outlook.com, but only for one calendar file, and that contains only birthdays. You need to clean up your Outlook client before you undertake to integrate via Outlook.com to mobile devices.

 

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Highlighted
Hall of Famer III
Posts: 57,542
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: How To OTA Sync BB10 and non-BES Outlook (Details)

I discovered recently that my Z10 and Outlook.com had stopped communicating for my Contacts...indeed, the Z10 had no contacts at all from Outlook.com...totally empty. They remained still on the server as well as all other clients, but anytime I tried to update the Outlook.com configuration (e.g., re-enter the password) on the Z10 I received an error and the updates would not be retained. So, I removed and re-integrated Outlook.com to my Z10, and it started working fine again.

I do see, in my PC-based Outlook clients, errors in the Sync Logs for the Hotmail connector. But, those don't seem to be blocking things from working. It may well be that there are intermittent connectivity issues with Outlook.com that are affecting things. There are plenty of reports here on this site and elsewhere about issues from time to time with Outlook.com.

So, my best advice, if things start to go wrong with your data synchronization between your BB10 device and Outlook.com, is to remove and re-integrate the account on the BB10 device.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Contributor
Posts: 29
Registered: ‎09-10-2014
My Device: Q10
My Carrier: Telus

Re: How To OTA Sync BB10 and non-BES Outlook (Details)

 

Hello,

 

I have a Q10 which is currently inactive, using my old Torch right now because of major issues using BB Link. and was directed to this thread. The consensus seems to be that Outlook.com is the only way to reslove this. Being a techno clutz I tried following your instructions from your very 1st post on this thread.   I have Outlook 2007.

 

However, I think I screwed up because I couldn’t find the hotmail connector at first, so I copied all of my contacts into Outlook.com  1 by 1 then down loaded the hotmail connector for Outlook 2003 & 2007 which I eventually found. Link below

 

https://support.office.com/en-us/article/Use-an-Outlookcom-account-in-Outlook-a8ad4824-c286-43bb-810...

 

 Then I noticed that outlook and Outlook.com weren’t syncing when I tried to add any info in a contacts notes in outlook or outlook.com. Also not getting any emails in outlook.com except for the congrats from the Support team.

 

 Also rather than copy and past from the PST file, I just copied and pasted directly from my Outlook contacts. When I went back to look at the instructions I realized I was supposed to add the connector first. Is there any way around this, or do I have to start from scratch. Thank-you 

 

 

 

  

Hall of Famer III
Posts: 57,542
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: How To OTA Sync BB10 and non-BES Outlook (Details)

Given all of that, I suggest you start over.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Contributor
Posts: 29
Registered: ‎09-10-2014
My Device: Q10
My Carrier: Telus

Re: How To OTA Sync BB10 and non-BES Outlook (Details)

 LOL.........Thanks. Not looking forward to that. This whole thing has given me a migraine. Wish BB would get on the ball with it's Link

 

After going over your instruction a number of times I think I understand it.much better.

 

Questions: .

 

1.  How to start over

 

Do I delete   Outlook.com. If so then I understand That when you close your account, your user name, password, account profile will be permanently deleted. Because of this, you won’t be able to sign in to your Microsoft account, Xbox LIVE or anywhere else using this account. 

 

If I have to Delete Outlook.com can I re-register using my same info & passwords?  OR

 

Is there another way to create a new Outlook.com without deleting / removing the original one. I have enot been able to find any info on this.

 

Once I get this set up

 

Thank-you very much.

 

 

 

 

Hall of Famer III
Posts: 57,542
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: How To OTA Sync BB10 and non-BES Outlook (Details)

You do not have to delete your Outlook.com account. You simply need to:

  1. On your computer, create a PST and store all of your contacts and calendar data into that PST...then exit Outlook
  2. On your Outlook.com (via the web interface), delete all calendar and contact data
  3. On your device, delete the configuration for your Outlook.com account
  4. On your computer, create a new Outlook profile as per the instructions provided
  5. On your computer, copy the data you earlier stored into a PST into that new Outlook profile
  6. Allow your Outlook to sync with your Outlook.com account...wait for that to fully complete (check via the web interface to Outlook.com)
  7. Configure your Outlook.com account to your device
  8. Let that sync

Once everything is done and synced, you should be good to go...the real key is preservation of your data...copying it all to a PST is the best way to be safe. If I recall correctly, way back when I wrote those instructions up, I had to do it multiple times to test out the various ways...but always was using the exact same Outlook.com account (well, in my case hotmail, but they are the same thing now), just cleansing the data out if it as per the above.

 

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Contributor
Posts: 29
Registered: ‎09-10-2014
My Device: Q10
My Carrier: Telus

Re: How To OTA Sync BB10 and non-BES Outlook (Details)

Thank-you very much sdgardne. Really appreciate this. I’ve been going bald pulling my hair out this last week and a half.

 

I have been using my Torch until I get Outlook.com installed and running on my computer. I am hoping to activate my device tomorrow.

 

I have gotten to Step 7 ‘Add your Hotmail/Outlook.com account to your BlackBerry 10 device’.

with the help of my on-line techie

 

Question, in Step 6 you say “Once synchronization is complete within Microsoft Outlook on your computer, you can confirm that everything transferred correctly via the Hotmail/Outlook.com web interfaces."

 

When I open Outlook.com I don’t see any of my contacts showing up. My techie said that they are there and will show up when I sync my phone. Is this correct or did we miss something?

 

Thank-you in advance.