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New Contributor
Posts: 9
Registered: ‎03-28-2014
My Device: Blackberry Q10
My Carrier: Vodafone

How to I start smart dialing in the phone app

Hello.

 

I have set my company number in the smart dialing menu. But i can dial a "x" in the phone app. Which letter, number or sign I have to use as a prefix to start smart dialling?

 

My configuration:

Device: Blackberry Q5

OS: 10.2.1.2102

 

Thanks a lot for your assistence.

Best regards

Ralph
Posts: 94,679
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
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Re: How to I start smart dialing in the phone app


meierra wrote:

Hello.

 

I have set my company number in the smart dialing menu. But i can dial a "x" in the phone app. Which letter, number or sign I have to use as a prefix to start smart dialling?



Please explain... "to start smart dialing"?

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New Contributor
Posts: 9
Registered: ‎03-28-2014
My Device: Blackberry Q10
My Carrier: Vodafone

Re: How to I start smart dialing in the phone app

Hello.

 

When I want call a internal company number with my old BB 9360 i dialed a "x" as prefix and than my 3 digit extension, e.g. x290 in the phone app.

 

Now with my new Q5 I cann't dial a "x" as prefix in the phone app. And with a "*" or "#" it doesn't work.

 

Thanks a lot for your help.

Best regards

Ralph
Posts: 94,679
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: How to I start smart dialing in the phone app

Ralph, open your phone app > swipe down from the top bezel to > Settings.

Tap on Smart Dialing.

Are your settings there for office extentions correct, for your own and for "In Other Corporations"?

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New Contributor
Posts: 9
Registered: ‎03-28-2014
My Device: Blackberry Q10
My Carrier: Vodafone

Re: How to I start smart dialing in the phone app

Hello Mr. Sanders.

 

I had transfer the data from my BlackBerry 9360 to my BlackBerry Q5. Please see my installation data below:

 

Country code: 49

Area Code: ignored

National number length: 11

 

Office extension access number: 12345678 (5 digits area code 3 digits company number)

Pause after dialing: no pause

Extension length: 3 digits

 

In other corporations

Pause after dialing: 3 seconds

 

My OS version: 10.2.1.2102

 

Thanks a lot for your assistance.

 

Best regards

 

Ralph

Best regards

Ralph
Posts: 94,679
Likes: 24,430
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Registered: ‎04-01-2008
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Re: How to I start smart dialing in the phone app

Try putting in your Area Code where asked.

And make the office extension to not include the area code.

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New Contributor
Posts: 9
Registered: ‎03-28-2014
My Device: Blackberry Q10
My Carrier: Vodafone

Re: How to I start smart dialing in the phone app

Hi.

 

I have changed the settings. But which prefix I should use? I have try the following one:

 

1. 395 (directly the extension without a prefix)

2. #395

3. *395

 

Non of this version worked.

 

Best regards

 

Ralph

Best regards

Ralph
Posts: 94,679
Likes: 24,430
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Registered: ‎04-01-2008
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Re: How to I start smart dialing in the phone app

What's you're area code?
What is your Office extension access number?
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New Contributor
Posts: 9
Registered: ‎03-28-2014
My Device: Blackberry Q10
My Carrier: Vodafone

Re: How to I start smart dialing in the phone app

Hi.

 

Here are my phone numbers:

 

Country code: 49

Area code: 09281

Company access number: 974

 

Best regards

 

Ralph

Best regards

Ralph
Posts: 94,679
Likes: 24,430
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
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Re: How to I start smart dialing in the phone app

Then those numbers alone are all that you need to enter in each field on the Smart dialing screen. Don't combine them.
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1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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