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New Contributor
Posts: 3
Registered: ‎06-14-2013
My Device: Z10
My Carrier: Telus

Re: How to Reload your Blackberry10 OS

tried this one a couple of times and the download still failed. I'm using a 64 bit PC with windows 7.
Posts: 94,685
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: How to Reload your Blackberry10 OS


naivejoe wrote:
tried this one a couple of times and the download still failed. I'm using a 64 bit PC with windows 7.

The download of the OS to your Z10, while connected to Link?

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New Contributor
Posts: 3
Registered: ‎06-14-2013
My Device: Z10
My Carrier: Telus

Re: How to Reload your Blackberry10 OS

I've tried using Link and the web application, both fail to download the software.
KB31007 (http://www.blackberry.com/btsc/KB31007) references the problem but none of the solutions there worked.
I gave up last night, in frustration, wanting to smash my $500 plastic brick. This morning I went to the basement and pulled out an old laptop and the first attempt on it with the web application worked. So I will assume the update software in the web application and the link is not compatible with 64 bit Windows 7 and/or AMD64 chips.
Even if this is the most amazing update ever loaded onto a phone I believe this is the final straw. The Windows 8 phone I have from work is running great...
Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: How to Reload your Blackberry10 OS

I'm glad you got it updated, good luck.

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New Contributor
Posts: 6
Registered: ‎05-21-2013
My Device: 850
My Carrier: BlackBerry

Re: How to Reload your Blackberry10 OS

Earlier i too had the same problem now its fine. 

 

Developer
Posts: 127
Registered: ‎07-02-2013
My Device: Q10 v10.3.1.1565
My Carrier: {unbranded}

Re: How to Reload your Blackberry10 OS

This webpage has a redirect loop

The webpage at http://web.blackberry.com/software/update.html has resulted in too many redirects
Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: How to Reload your Blackberry10 OS


maarko wrote:

This webpage has a redirect loop

The webpage at http://web.blackberry.com/software/update.html has resulted in too many redirects

That link works fine here.

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Developer
Posts: 127
Registered: ‎07-02-2013
My Device: Q10 v10.3.1.1565
My Carrier: {unbranded}

Re: How to Reload your Blackberry10 OS

too bad, I have checked two different machines, two different browsers, even deleted cookies. It is not working in my location somehow.

Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: How to Reload your Blackberry10 OS

Ok. No clue where you are why it won't work for you.

 

Still fine here.

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Developer
Posts: 127
Registered: ‎07-02-2013
My Device: Q10 v10.3.1.1565
My Carrier: {unbranded}

Re: How to Reload your Blackberry10 OS

thanx, I have dropped the topic. but if you are curious, I am in Poland.

 

when going on page : http://web.blackberry.com/software/update.html it redirects to: http://global.blackberry.com/redirects/software/update.html which in turn redirects back to that first url.

 

there is some failure in DNS tables probably, which should refresh in few days, or maybe Chenese hackers made all US & Canada internet routed through China once again Smiley Happy

 

 

 

wget http://web.blackberry.com/software/update.html


--2013-07-12 14:59:03-- http://web.blackberry.com/software/update.html
Resolving web.blackberry.com (web.blackberry.com)... 213.241.88.146, 213.241.88.138
Connecting to web.blackberry.com (web.blackberry.com)|213.241.88.146|:80... connected.
HTTP request sent, awaiting response... 302 Moved Temporarily
Location: http://global.blackberry.com/redirects/software/update.html [following]
--2013-07-12 14:59:03-- http://global.blackberry.com/redirects/software/update.html
Resolving global.blackberry.com (global.blackberry.com)... 23.59.117.132
Connecting to global.blackberry.com (global.blackberry.com)|23.59.117.132|:80... connected.
HTTP request sent, awaiting response... 301 Moved Permanently
Location: http://web.blackberry.com/software/update.html [following]