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Visitor
Posts: 1
Registered: ‎07-02-2013
My Device: 8520 curve
My Carrier: claro

I forgot a password id

Help me! I forgot my password of blackberry id. I can't use it. I forgot answer to secret ask, too.
Retired
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: I forgot a password id

Hello karenpichon91

 

Welcome to the forums. 

 

If you do not remember the password or the answer to the security question you will need to create a new BlackBerry ID.  You will want to backup your device and then follow the below article to change your device over to the new BlackBerry ID.

 

How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone

 

Let us know if you have any other questions. 

-SR

 

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