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New Contributor
Posts: 2
Registered: ‎08-05-2013
My Device: Q10
My Carrier: Iusacell
Accepted Solution

I need BlackBerry Protect app to restore my data

Someone stole my Torch 9810, I hadn´t been able to sincronize it with my desktop due to and unknown problem, I just backed it with blackberry protect. I bought Q10 instead of other brand so I could retrieve my data with Blackberry Protect´s restore function but I hadn´t been able to find it. Can I get even a beta version?

Posts: 95,104
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: I need BlackBerry Protect app to restore my data

Go to your Settings (swipe down from the top bezel) > BlackBerry Protect.

To your Q10, you will be able to get a one-time restore from Protect to your Q10.

For now, Protect will not backup your Q10 data, but you will that one-time restore option.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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New Contributor
Posts: 2
Registered: ‎08-05-2013
My Device: Q10
My Carrier: Iusacell

Re: I need BlackBerry Protect app to restore my data

It worked ok !!!, thank you 

Posts: 95,104
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: I need BlackBerry Protect app to restore my data

You're welcome, enjoy your Q10, it's a great device.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code