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05-10-2014 06:35 AM
I'm new to the forum but a return BB user after 2 years with an iphone 4s.
Well, after 5 days using Z30 there are some issues that i couldnt solve so i'm asking for experts help
1 - IMAP sync, seems like many users with problems on these. I have an outlook.com account (hotmail) and some business emails (no exchange servers) on a server (cpanel) that are managed by us. I have also those accounts (except hotmail) setup up on Outlook 2013 as IMAP. With my old BB 8520, and my iphone 4s, everything was working like a charm, if i answered an email on outlook the answered appeared in sent items on the 4s and outlook (as they should be), if i reply from the iphone the same happened (the answered email appeared in sent folder on both iphone and outlook 2013). The same for the reading mails. With iphone when the email was opened in 4s almost imediately it was syncronized with oulook 2013. That worked for more than 2 years with first Outlook 2010 and now with 2013.
But with z30 nothing of this as happen in a smooth way When I read emails on my Z30 it also doesn't push the read status to my computers outlook. And the same happens to answered emails. When i answered an email from the Z30, the arrow sign that indicates on Outlook 2013 that an answered was made, never appears. WIth iphone was almost imediately.
I have tried remove an reinstall account but no success. Tried with and withou push, and nothing. Sometimes if I hit refresh button in BB Hub, it sync (but only for reading, never for the answered ones), but I expect it should be pushed, or at least between the time interval selecetd on settings.
2 - Calendar as much better than 4S that was one of the main reasons for me to return to BB, calendar, contacts and emails are great on BB (except the issues on my point 1), but i hane not figured yet, how calendar alerts shows up with the screen off. I ear the alert sound, the led starts flashing, but i expected that Z30 screen lighst up for a seconds as did 8520 and iphone 4s. Maybe i was missing some setting.
For now is everything. As for a final word, Z30 is a much much better phone than 4S and i hope to solve the email issue because for me, and my work, its absolutely crucial that all accounts became sync as they where.
05-10-2014 04:59 PM
05-10-2014 06:13 PM
Thank you for your answer.
Well, maybe my english or long post could cause some confusion . Even i had an hotmail account configured, my main concern are the company accounts. I only have that hotmail account because the sync with calendar, and with calendar is everything perfect. I had setup that account not from IMAP option, but from Outlook.com option on the Z30 settings. Is that wrong? Should i use Microsft Exchange ActiveSync instead of outlook.com settings option?
The other accounts "mydomain.com" are the important accounts and the IMAP problem is concern me alot, because my working day is almost out of the office (receiveing and answering emails) and at night i also work for a couple of hours and the sync process with Outlook (the program, not the service) is mandatory to my organization.
What is more strange to me is that with iphone (and note that im not in no way an iphone boy ) all the accounts (7 in total) work on IMAP without one single issue. If the email was opened on Outlook (the program), imediately the same emai appears as read in iphone. If i answer an email from iphone, almost imediately the answered appeared on Outlook (the program) sent items and the original email was marked as answered with an arrow (the Outlook sign for answered emails), and so on. A true IMAP sync without an issue in 2 years. Thtas was also the way that 8520 worked, with BIS i know, but the process was exactaly the same.
I'm a bit sad that the things are not working with Z30. I love the phone. Excelent quality, cintacts integration, calendar, i just love it and for my work (computer related) is the best companion i could have, well... the second best
I want to believe that is my fault, but i have waste hours reading and reading, and no way i could understand where is the problem
Item 2 - Ok, i understand that, and BB10 is a great OS. So is not an option that we can configure? I think, just my opinion, that the user should have the option to show the calendar alerts even that the screen was off, but i understand that the battery drain was fast with that option on. For me were a fantastic ad on a next update, but i'm only one guy
Many thanks and sorry for some english flaws
05-10-2014 06:27 PM
05-10-2014 07:13 PM
The last official from some carriers I think is 10.2.1.2947. I cannot know if your carrier is on anything later than .2102, but you can move beyond that via either Sachesi or AutoLoader if they are not.
Good luck and let us know!