04-25-2013 03:05 PM
I am trying to restore my Z10 after resetting the Z10 because of BB World problem
The Z10 has been updated, but I can not restore my data from my backup
What should I do ??
Any Help is welcome
04-25-2013 04:18 PM
Hi and Welcome to the Community
The only time I've heard of that happening is if you had a DEV OS at one point, but a production OS at the other. Example...if you took the backup while having a DEV OS, then you can't restore from that backup if you now have a production OS (and the reverse as well). But, if the same OS (Dev vs production) was on your BB at both times (when the backup was taken as well as when the restore is happening) then it should work just fine, and you should not even need the same OS level as was before. Refer:
So, consider that (Dev OS vs Production) and see if perhaps that is causal to your situation.
Good luck and let us know!
04-25-2013 04:37 PM
04-25-2013 04:48 PM