Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.

New Contributor
Posts: 6
Registered: ‎12-28-2010
My Device: Bold 9900/PlayBook
My Carrier: T-Mobile

Issue setting up Outlook account

Hey there guys,

I am having a little issue at the moment. Here is what's going on...

I had my hotmail account connected to my Q10 working perfectly. Today, I decided to connect my hotmail account to Outlook 2010 due to a new job that I got. After installing a Hotmail connector to Outlook 2010 so I can get automatic emails via Outlook 2010 without hiting the Send/Receive button, the email on my BlackBerry stopped working.

I sent a couple of emails to make sure that it was a real issue and maybe not just a typo on the email address. As a result, I got the email on Outlook 2010, but not on my BlackBerry. I deleted the email account from my BlackBerry and now, I get the following error every time I try to add my hotmail account to the Hub. (Please see picture below)
Issue setting up Outlook account-img_00001561.png

Thanks in advance for your help!


Update: I I already deleted the email account from Outlook 2010 as well as the connector, but I am still unable to add the email to my BlackBerry.