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New Contributor
Posts: 8
Registered: ‎06-02-2013
My Device: Q10
My Carrier: Rogers

Keyboard freezing when forwarding a seached mail

I am on OS 10.1.0.273, device Q10. My email is linked with my enterprise mail (exchange).

Whenever I do a search, then forward one of the searched emails and start typing a message in the forwarded email, my keyboard freezes and no longer responds. Even after closing the email and trying other applications, the keyboard remains frozen and inactive. I have to restart the device to get the keyboard to work again.

Is anyone else having this issue?

Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Keyboard freezing when forwarding a seached mail

Hello moorej99 and welcome to the BlackBerry Support Community Forums.

 

Sorry to hear you're having an issue with your BlackBerry Q10.

 

Does this only happen when you search for an email then forward it? 

 

If you were to take any email (from the list and not by searching) and forward it, does this same keyboard freeze seem to occur?

 

Do you have a personal email account added? If so, if you were to search in your personal email then go to forward an email does the keyboard freeze? 

 

Thanks!

 

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



New Contributor
Posts: 8
Registered: ‎06-02-2013
My Device: Q10
My Carrier: Rogers

Re: Keyboard freezing when forwarding a seached mail

Thanks... For some reason I can"t seem to replicate the problem now. I will try to replicate and if I can, then I will let you know.
Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Keyboard freezing when forwarding a seached mail

Glad to hear it's working as expected.

Please do let us know if this happens again.

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



New Member
Posts: 2
Registered: ‎06-08-2013
My Device: Q10
My Carrier: Telus

Re: Keyboard freezing when forwarding a seached mail

this happens to me about 4 times a day. I have to sit and wait to get my keyboard back.

it also locks up my use of the address bar in teh browser and Contact list, but sometimesit lets me use the keyboard within a webpage if I access it from a bookmark
New Developer
Posts: 60
Registered: ‎05-22-2013
My Device: Q10
My Carrier: Rogers

Re: Keyboard freezing when forwarding a seached mail

This has happened to me a few times too. The only way I was able to resolve this was by doing a restart (as I couldn't wait for the device to start coperating in order to reply to my emails).

Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Keyboard freezing when forwarding a seached mail


DarynThompson wrote:
this happens to me about 4 times a day. I have to sit and wait to get my keyboard back.

it also locks up my use of the address bar in teh browser and Contact list, but sometimesit lets me use the keyboard within a webpage if I access it from a bookmark

Hello DarynThompson and welcome to the BlackBerry Support Community Forums.

 

To clarify, your keyboard is freezing when you attempt to search for an email as well or does your keyboard freeze in other applications?

 

What is the software version of your device under Settings>About>OS?

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



New Member
Posts: 2
Registered: ‎06-08-2013
My Device: Q10
My Carrier: Telus

Re: Keyboard freezing when forwarding a seached mail

It froze is almost all (possibly "all") native Blackberry applications.  The only thing I could do for sure was use a text box in brower.

 

Since I upgrade to 10.1 this weekend it hasn't happened.

If it does again, I'll get back to you.

Highlighted
New Member
Posts: 1
Registered: ‎07-03-2013
My Device: Q10
My Carrier: Rogers

Re: Keyboard freezing when forwarding a seached mail

My Q10 keyboard freezes when I tried to reply to a e-mail.  I couldn't type the e-mail addresses.  Software release is 10.1.0.273.  OS is 10.1.0.1720.