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Contributor
Posts: 27
Registered: ‎12-11-2011
My Device: Z10
My Carrier: Vodafone IT

Little problem with mail accounts

Hi all. I'm looking for some help to fix this little problem that sometimes happens to me on both the email accounts I set on my Z10.

 

Long story short, sometimes I stop getting my emails and once in the email account settings, I get this:

 

Senza-titolo-1.jpg

 

 

Translation: "Server imap.gmail.com for the account *** doesn't respond. Server name in account settings might be not valid (?) or the server might temporarily not online. Check the settings to make sure server name is correct, then retry".

When I get this message I just retype my password and mail account works again, but it's annoying.

Where does this problem come from? Any ideas? Is there anyway to fix it? I've gone thru this trouble both with 10.0 and 10.1 OS. Thanks.

Posts: 95,152
Likes: 24,498
Solutions: 6,377
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Little problem with mail accounts

I've had the same issue with my IMAP account, but it has ceased to occur since upgraded to OS 10.1.0.17xx



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Contributor
Posts: 27
Registered: ‎12-11-2011
My Device: Z10
My Carrier: Vodafone IT

Re: Little problem with mail accounts

I'm on 10.1.0.1720... 

Posts: 95,152
Likes: 24,498
Solutions: 6,377
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Little problem with mail accounts

.1880 is floating about now.

 

I'd also suggest to completely delete the account from your Z10 and readd it.


I was getting the constant password requests and it's ceased now.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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Contributor
Posts: 27
Registered: ‎12-11-2011
My Device: Z10
My Carrier: Vodafone IT

Re: Little problem with mail accounts

Deleted and re-added more than once. I'm quite a skilled BB user but I really dunno how to fix this. Are there any particular setting I might have mistaken?

Posts: 95,152
Likes: 24,498
Solutions: 6,377
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Little problem with mail accounts

Are you setting or not setting an SMTP password? i don't.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Contributor
Posts: 27
Registered: ‎12-11-2011
My Device: Z10
My Carrier: Vodafone IT

Re: Little problem with mail accounts

No SMTP passwords set... Smiley Sad

New Contributor
Posts: 7
Registered: ‎05-19-2013
My Device: BB Z10
My Carrier: ATT

Re: Little problem with mail accounts

Maybe you can help!  All my emails accounts (yahoo & Business) work well except for one specific email supplier that only allows me to recieve messages but does not allows me to send or reply from my BB Z10.  This same account works perfectly in my home computer (Outlook) and from any other remote computer, but not in my BB Z10.  Both ATT and my e-mail provider blame each other for the problem claiming to be a configuration issue.

Any ideas?

Posts: 95,152
Likes: 24,498
Solutions: 6,377
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Little problem with mail accounts

Do you know what type of email account it is? POP, IMAP, OWA?

 

Any ideas? a business email account?

 

Does your outlook setup for that account have an special settings?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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New Contributor
Posts: 7
Registered: ‎05-19-2013
My Device: BB Z10
My Carrier: ATT

Re: Little problem with mail accounts

Is a POP account, personal e-mail, no special setting for my Outlook acct