02-11-2014 08:12 AM
02-20-2014 09:50 PM - edited 02-20-2014 09:53 PM
I had the same problem. I too updated the OS, lost my phone and used Blackberry Protect. I turned Blackberry Protect off and the notifications reappeared. When I went back to Blackberry Protect and played the sound, my notifications disappeared again. Ugh.
02-20-2014 09:54 PM
02-21-2014 02:56 AM
Yes, even i used the Blackberry protect, and post then my notficiation disaapeared. Have tried restarting, battery pull, turn Blackberry protect on and off (both) and also switched on device password, but nothing worked. WOuld be great if anyone can help. I'm on offical 10.2.1 Z10.
02-26-2014 05:50 PM
I've got mine working again. I went back to the Blackberry Protect website and used it to display a message to my lock screen. Once I did that, the lock screen notifications returned. I turned off the password and it's still working.
Hope this helps,
08-16-2014 03:56 AM - last edited on 08-16-2014 04:00 AM by Steve_T
09-24-2014 05:23 PM
Now I have to solve the constant loss of connection every time I share internet from my Z10 to my laptop and when I navigate from my phone.... 15 min, connected, 30 min. disconnected... and so on... If you have an idea, glad to hear.
Pd: I hope you understand my english, I'm from Chile and my native language is Spanish.
09-29-2014 03:19 AM
after using blackberry protect ( playing sound remotely ) , locating my device... I now have exactly the same problem with notifications.
so, what I did is:
1. already tried restarting my BBz10 , setting the device password but no luck so far.
2. had locked my phone remotely via bb protect . then unlocked it
3. sent a remote message to my phone...
4. unlocked my phone
5. has sent a custom text message from other phone ( actually I used a web service of my operator )
6. Profit ! message has been displayed on my lock screen !
RIM company, could you please fix the issues people are facing ? I understand that this is not a 'blocker' for you as you have a workaround and this issue is just 'critical' then. but it really impacts the end user experience.
can somebody from forum deliver this message to BBM team ? I can provide any logs requested