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08-22-2013 10:46 AM
I updated the device software on my Z10 last night and since then cannot compose or reply to a text message. I have tried pulling the battery (more than once) and deleting and recreating but nothing is working. Please help!!
08-25-2013 07:53 AM
Welcome to the BlackBerry Support Community Forums.
Can you please confirm a few examples of some situations where this issue may occur?
1. Did the device lost power (for example, battery was removed) during the installation process of the software update?
2. Did the BlackBerry Z10 smartphone have an unreleased version of the BlackBerry 10 OS installed before the update?
To resolve the issue you are having we will most likely have to reload the BlackBerry 10 OS using BlackBerry Link.
I look forward to your reply!
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09-02-2013 05:44 PM