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New Member
Posts: 3
Registered: ‎01-01-2014
My Device: Q10
My Carrier: EE
Accepted Solution

Lost basic apps after restore - help?

Hi guys<br><br>So I had to do a restore to factory settings on my Q10 but it seems to have wiped some basic apps like music player, gallery, calculator, clock. How can I get these back?<br><br>Thanks<br><br>Sam
Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Lost basic apps after restore - help?

Hi and Welcome to the Community!

 

I cannot tell, from your words, exactly what process you conducted...I don't believe that, with BB10, there is any such command for "restore to factory settings". In any event, whatever you did has wiped out some of your core apps...and a clean OS reload would be the method to resolve that. Refer:

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Member
Posts: 3
Registered: ‎01-01-2014
My Device: Q10
My Carrier: EE

Re: Lost basic apps after restore - help?

Sorry yes that's what I meant; I've done the 'reload device software' using BlackBerry link - that's what wiped out my apps (the standard apps, I knew any additional ones would be wiped).
Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Lost basic apps after restore - help?

That's very strange, I've never before heard of what you describe. I would recommend then you try the following:

  1. On Device WIPE
  2. OS Reload via LINK
  3. On Device WIPE

Now see if all that should be there still is. If not, then consider using an AutoLoader instead of LINK in the process:

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Member
Posts: 3
Registered: ‎01-01-2014
My Device: Q10
My Carrier: EE

Re: Lost basic apps after restore - help?

Autoloader worked perfectly! 

 

Thank you! Smiley Happy

Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Lost basic apps after restore - help?

You are most welcome...enjoy!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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