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New Contributor
Posts: 4
Registered: ‎07-29-2013
My Device: Q10
My Carrier: Live Connected

Lost my Q10 and BlackBerry Protect isn't working :(

BB Protect isn't showing my device even though I'm certain that I enabled it. Is there anything that can be done?

New Contributor
Posts: 4
Registered: ‎07-29-2013
My Device: Q10
My Carrier: Live Connected

Re: Lost my Q10 and BlackBerry Protect isn't working :(

[ Edited ]

So far all I've come up with is displaying a message on the lock screen by creating an event in my calendar. The title and location are my message. I wish I knew how many characters will fit though Smiley Frustrated

New Contributor
Posts: 4
Registered: ‎07-29-2013
My Device: Q10
My Carrier: Live Connected

Re: Lost my Q10 and BlackBerry Protect isn't working :(

Is it possible to find my BB PIN without the phone, so I can send messages that way if the device is hard reset?
Trusted Contributor
Posts: 215
Registered: ‎09-28-2009
My Device: BlackBerry 9370
My Carrier: Verizon

Re: Lost my Q10 and BlackBerry Protect isn't working :(

Your PIN is on the box in which the device came when you bought it. Your carrier might have a record of your PIN as well. 

 

BB Protect cannot find your device if it's powered down (dead battery, shut off intentionally) or if it's indoors where it cannot connect to GPS. 

New Contributor
Posts: 4
Registered: ‎07-29-2013
My Device: Q10
My Carrier: Live Connected

Re: Lost my Q10 and BlackBerry Protect isn't working :(

Thanks for the information Smiley Happy

 

I now have my BB PIN, but without a BB phone can I use BBM to message my lost phone?

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Hall of Famer III
Posts: 58,165
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Lost my Q10 and BlackBerry Protect isn't working :(

This helpful thread contains pretty much all information regarding your unfortunate situation:

While that thread was written for legacy devices, the information holds basically true for BB10 as well.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

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