04-24-2014 06:47 AM
After updating to 10.2 on Z10 many contacts do not appear on the Contacts list, but if I search for them, I get them one at a time. I can't browse for them, but they are still in a file somewhere. That file is no longer fully connected to the Contacts app, it seems. I'm going to call the two alternatives the "browsible" list when I refer to the Contact app working correctly and lsiting the contact alphabetically; and the "non-browsible" list, when I can only find them by a search.
One other thing of interest. When I add a contact that is in the same name as one on the non-browsible, I will get a message asking me if I want to replace the [old] contact. If I say yes, the new contact listing joins the hidden list and replaces what was there. If I say no, I get the contact added to the browsible Contact app. Thereafter, if I search on that name I get two hits: one is the old, non-browsible entry and the other is the new one that is browsible.
I did the 10.2 update when I was running the older BB link on a WinXP computer and it did not work to create a back-up, so I can't try restore. I now run Win7 64-bit and the new link seems to work okay, but that was installed after I upgraded to 10.2..
Any suggestions as to where I go to find the hidden contact entries on the non-browsible list? And how I get them to appear on the alphabetical, browsible, list when Contacts is opened?
Thanks for all answers.