02-20-2013 11:00 PM
My Z10 loses video but not sound when minimizing a video on youtube. Have tried a restore but it doesn't resolve the issue? Did I get a dud? Also when I hit the lock button and go back into the video I get the same black screen.
Any help woudl be appreciated.
02-21-2013 01:18 PM
Hi JuliusJG and welcome to the BlackBerry Support Community Forums!
When you minimize a YouTube video, does the video appear stopped on the tile? When you are using YouTube, are you connected via Wi-Fi or the Mobile Network?