Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

New Member
Posts: 1
Registered: ‎05-05-2013
My Device: z10
My Carrier: Mobifone
Accepted Solution

My Q10 got Pin blocked by Blackberry !

Hello gúys,


First post here.


Last week my friend got a Q10 from local seller (we are in Vietnam) for around $750. After using it for 3 days, the Q10 got blocked by Blackberry. He got no access to the phone and the screen only showed a message: Device Pin Blocked. 


He still can make and take some phone calls, but nothing rather than that. Any one got this issue yet? and any solutions available ? Your information will be highly appreciated. Thank you.




Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: My Q10 got Pin blocked by Blackberry !

Hey q3rista,

Welcome to the BlackBerry Support Community Forums.


If the PIN is blocked you will be able to send and receive SMS messages and make phone calls but there will be no data access.


For more information on why it was blocked, please contact your network service provider.





Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp

Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!

New Member
Posts: 1
Registered: ‎06-10-2013
My Device: Blackberry Q10
My Carrier: Globe Telecom

Re: My Q10 got Pin blocked by Blackberry !

I just bought my Blackberry Q10 yesterday. And now it got blocked. I don't know what to do. I keep entering my password but it is not correct.