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Trusted Contributor
Posts: 166
Registered: ‎03-07-2014
My Device: Z10 STL100-2
My Carrier: Out
Accepted Solution

My Z10 Stalled during OTA

Hello everybody!

Well, I just bought my Z10 with some old OS (10.0 and don't remember what exactly next). When I switched it on, it said new ver OS 10.2.1.2102 found. So it was downloaded, then installed, then message about Z10 needs to restart appears and I pressed "Restart now". From that point things became run bad: it's 2 hours ago since I pressed "restart" and nothing happens: window with message "Software update complete. Preparing to restart" that's only I have. I don't know what to do, because I'm afraid to brick my smart.

Please help somebody!!!

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: My Z10 Stalled during OTA

[ Edited ]

Obviously, something in the OS has gone wonky. Start by pressing and holding your up and down volume buttons simultaneously for 20 seconds. Don't let go of either one before you see the BlackBerry name appear on the screen. If that doesn't resolve the issue, go ahead and remove your battery while your phone is powered on then replace it a few seconds later.

 

 

Let us know if  that helps you.  Smiley Happy


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Trusted Contributor
Posts: 166
Registered: ‎03-07-2014
My Device: Z10 STL100-2
My Carrier: Out

Re: My Z10 Stalled during OTA

Actually, You a little bit late.Smiley Happy Solution was take a deep breath Smiley Happy, switch off charger then pull out battery. After battery reconnect everything walk its way.

I think it was because smart screwed up after really big update (1,1 Gb).