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Contributor
Posts: 12
Registered: ‎01-31-2014
My Device: Blackberry Q5
My Carrier: Turkcell

No Radio tab in Music App

I have BlackBerry Q5 and updated software with new release, but there is no Radio tab in Music app!

Posts: 96,070
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: No Radio tab in Music App

 From the main screen, swipe down from the top black bezel to Settings > About... what is the exact model number listed there?



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Contributor
Posts: 12
Registered: ‎01-31-2014
My Device: Blackberry Q5
My Carrier: Turkcell

Re: No Radio tab in Music App

SQR100-2

Posts: 96,070
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: No Radio tab in Music App

What is your Operating System loaded to your device?  From the main screen, swipe down from the top black bezel to Settings > About... what is the OS Version listed there?



1. If any post helps you please click the Like Button below the post(s) that helped you.
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Contributor
Posts: 12
Registered: ‎01-31-2014
My Device: Blackberry Q5
My Carrier: Turkcell

Re: No Radio tab in Music App

10.2.1.537

Posts: 96,070
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: No Radio tab in Music App

Can you post a screenshot of your Q5 music play app screen?

 

There could be one variant of the Q5 which doesn't include the FM radio.



1. If any post helps you please click the Like Button below the post(s) that helped you.
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Highlighted
Contributor
Posts: 12
Registered: ‎01-31-2014
My Device: Blackberry Q5
My Carrier: Turkcell

Re: No Radio tab in Music App

Pls see below:

 

http://i60.tinypic.com/2vboheg.png

 

 

 

 

 

Posts: 96,070
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: No Radio tab in Music App

I am asking around... there could be one variant of the Q5 model which doesn't have the FM radio.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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PIN: C0001B7B4   Display/Scan Bar Code
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PIN: C0005A9AA   Display/Scan Bar Code
Posts: 96,070
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: No Radio tab in Music App

I suspect it is a restriction imposed by your mobile provider Turkcell...

 

See the commonalities of these users:



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Posts: 96,070
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: No Radio tab in Music App

Just to further update this,

 

Article ID: KB35743 FM Radio option is missing after upgrading to BlackBerry 10 OS version 10.2.1

 

Your mobile provider Turkcell appears to be blocking it.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code