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New Contributor
Posts: 9
Registered: ‎06-07-2011
My Device: Z10
My Carrier: T-Mobile

No handset audio after bluetooth

Hen I drive, I use bluetooth. When at home or work I use the handset. On my Z10, after using bluetooth, and I turn that off in settings, disconnecting the device, the next calls I make don't have handset available. I hear the caller on the phone but they can't hear me. I can use speakerphone but it isn't always an option. I cannot toggle from speakerphone to handset.

This is a core phone function. How quickly will this be resolved?

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: No handset audio after bluetooth

Hey tcotant,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


If you restart the BlackBerry Z10, is the handset speaker working again?  Also what version of BlackBerry 10 are you using?  Go to Settings>About to find this information.


I look forward to your reply.





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New Contributor
Posts: 9
Registered: ‎06-07-2011
My Device: Z10
My Carrier: T-Mobile

Re: No handset audio after bluetooth

If I restart the entire phone with Bluetooth turned off, I can make a call using the Handset. However, next time I turn on Bluetooth, and from then on until I reset the phone again with BT off, it will not work. Obviously I don't want to have to reset the phone all of the time - I got rid of my Bold 9700 because of that. Smiley Happy


I am using OS (T-Mobile's latest, according to the phone and T-Mobile). When I called T-Mobile, they indicated that it was a known issue that would either come in a patch "soon", or in their version of 10.1. I'm not sure of the timeframe of either of those, but I can tell you this is a major pain to have such a core functionality (remember, it's a phone!) not working.


Thanks for replying.

Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: No handset audio after bluetooth

what happens if you simply leave your car and let the Bluetooth on?

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