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New Member
Posts: 1
Registered: ‎03-22-2013
My Device: Z10
My Carrier: T-Mobile

Not able to update to new firmware.

I have the firmware that came with the box, whenever I try to update to the new firmware, it says no updates available. Because of this, i havent been able to download whatsapp as well. 

And whatsapp can only be downloaded with the new uppated firmware. 

Any chance, anyone knows how to fix this issue?


Much appreciated. Smiley Happy 

Super Contributor
Posts: 267
Registered: ‎11-17-2010
My Device: Z10 * Q10 * Z30 * Passport
My Carrier: Telkom Mobile

Re: Not able to update to new firmware.

Hi There,


It appears T-Mobile (your service provider - if correct) has not released the OS as yet. The work around I did on my device was to get a micro sim for a network provider who had pushed the update OTA and managed to do the upgrade, make sure you are using wifi though. Hope it resolves the problem you have.